Question 1

What services do you offer?

Accepted Answer

We offer a range of high-quality, custom wood products including furniture, wall shelves, platters, table tops, bar tops, special requests (guitar holders, coasters, etc.), and more. We specialise in working with beautiful, locally sourced, and reclaimed timbers to create unique and functional pieces.

Question 2

Do you work with custom designs?

Accepted Answer

Absolutely! We love bringing your vision to life with custom orders. Whether it’s a specific piece of furniture, unique artwork, or something special for your home, we’ll work with you closely to create a one-of-a-kind piece.

Question 3

How long does it take to complete an order?

Accepted Answer

Lead times vary depending on the complexity of your project and current demand. For custom pieces, expect a timeline of around 4–6 weeks, but we will give you a more accurate estimate once we’ve discussed your requirements.

Question 4

What wood types do you use?

Accepted Answer

We use a range of locally sourced and rescued timbers, including Bluegum, Silky Oak, Camphor Laurel, Red Cedar, Hairy Oak, and Jacaranda. Each wood type has unique qualities, and we can help guide you in selecting the best wood for your project.

Question 5

Can I choose the wood for my custom order?

Accepted Answer

Yes, we offer the option to choose the wood type for your custom pieces. We’ll help you select the best wood based on your preferences and the intended use of your project.

Question 6

Do you offer eco-friendly or sustainable options?

Accepted Answer

Yes! We prioritize using sustainable and reclaimed timber, which helps reduce waste and supports eco-conscious practices. We are committed to sourcing wood responsibly and giving it new life in the form of beautifully crafted products.

Question 7

What if I have a specific inspiration or idea for my project?

Accepted Answer

If you have a particular design in mind or inspiration from another source, send it to us! We love collaborating with clients to bring their creative visions to life.

Question 8

Can you provide a price estimate for a custom project?

Accepted Answer

We can provide an initial estimate based on the scope of the project and the materials chosen. Once we have a better understanding of your design preferences, we’ll give you a detailed quote.

Question 9

Do you offer shipping?

Accepted Answer

Yes, we offer shipping Australia-wide. The shipping cost will depend on the size and weight of your order, and we will provide an estimate during the ordering process.

Question 10

What is your refund policy?

Accepted Answer

Refunds are available for ready-made products, but custom-made items are non-refundable as they are specifically created to your preferences. If there is an issue with your order, please contact us, and we’ll do our best to resolve it.

Question 11

Can I see samples of your previous work?

Accepted Answer

Yes! We have a portfolio of previous custom projects that we’d be happy to share with you. Feel free to request samples or visit our website to view examples of our craftsmanship.

Question 12

Are your products made locally?

Accepted Answer

Yes, all our products are handmade right here in Australia by Jay.

Frequently asked questions